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Support Engineer (Software development team member)
The Support Engineer is a member of a cross functional software development team who specializes in Software Support.
You are responsible for answering all questions about our software products. This ranges from how do I make the system work again to what kind of server do I need? Besides that you are responsible for installing, updating or migrating our software stack on the server of the customer.
You are the person that can tell anybody how our system works and what they need to configure in order to do so. You make sure you build up an (internal) knowledge base and improve customer documentation. To the Software Team you act as an important stakeholder because you can indicate where we need to focus our improvements. You will categorize requests, find trends and point out where product improvements will have the most impact on reducing support requests.
You will be our driving force for improvements.
Your other skills
- Dutch and English are comfortable to you. ( German language skills are a bonus )
- Good understanding of Windows and how to gather system information for bug reports
Your tools
Role
As part of a small software development team, you deploy, test, program, design, analyze and/or support running our software. You collaborate with your team and its stakeholders to deliver the right thing the right way. You hold your team and yourself accountable as professionals. You create a plan with your team, inspect progress towards its goals, and adapt the plan accordingly. You identify the quality level needed and adhere to it.
Your Profile
- You have a passion for Software Support.
- You experiment with new technologies to discover how to better solve problems you face. You are curious about how to improve the way you work. You are curious about how your software is used.
- You honestly inspect the value your software delivers to your customers. You are transparent about the technical state of your software, about the quality of the work you do and about the challenges you face.
- You act with kindness towards your teammates, colleagues, users and partners. You care about the world we live in and about the way we produce and consume food. You gently offer and accept help.
- You take pride in running your software; you support it wholeheartedly. You take pride in writing beautiful code.
- You responsibly develop your software. You collaborate with team mates and users to make sure that it is of the required quality. You responsibly and continuously improve your codebases.
About Logiqs
We are Logiqs, we work tirelessly on designing and producing the most advanced Vertical Farming systems in the world.
We are an industry leader in the design and production of automatic plant benching systems for horticultural greenhouses. We have over 45 years of experience in this field and have delivered countless projects worldwide.
Logiqs designs and builds modular and scalable warehouse automation solutions. This iCube solution carries over many of the hardware and software innovations we’ve made in automated greenhouse logistics and Vertical Farming automation.
What We Offer
- A great place to work and the desire to get even better.
- All the space you need to grow as a person and as a software professional.
- A competitive salary.
- A good pension plan.
- 25 paid holidays and the option to buy more if you need them.
What You Bring
- A passion to program, analyze, test, to do what you do.
- Ideally a skill or trait that augments our current team.
- Your whole self.
Want to join?
If you want to join us on our mission and our core values resonate with you, then please get in touch.
You are responsible for answering all questions about our software products. This ranges from how do I make the system work again to what kind of server do I need? Besides that you are responsible for installing, updating or migrating our software stack on the server of the customer.
You are the person that can tell anybody how our system works and what they need to configure in order to do so. You make sure you build up an (internal) knowledge base and improve customer documentation. To the Software Team you act as an important stakeholder because you can indicate where we need to focus our improvements. You will categorize requests, find trends and point out where product improvements will have the most impact on reducing support requests.
You will be our driving force for improvements.
Your other skills
- Dutch and English are comfortable to you. ( German language skills are a bonus )
- Good understanding of Windows and how to gather system information for bug reports